Most organizations have had some varied experiences installing ECM solutions on projects, department and point solutions over the past 10 to 20 years. Many such initiatives have failed – the failure rate in the industry has been estimated to be around 30% to 50% of ECM projects, for various reasons . Many tend to carry on and experience uptake in adoption, but the number of uniform ECM solutions that thrive across the enterprise is not as high as might be desired, mainly due to complex implementation and migrations. An IDG survey recently said that “59 percent of survey respondents cite ‘content integration with other business systems’ as their top challenge when implementing an ECM strategy”, furthermore complicated installations are commonplace – 72% of studied organizations already had an ECM strategy in place.
Across organizations, especially those with semi-autonomous departments or regional offices, the result of the difficulty with ECM integration, is that there are many different ECM solutions – forming silos of information. Industry research from both Gartner and IDC, recommends having a single vendor, centralized ECM approach to solve this issue. While that indeed does solve integration issues, it can be unrealistic frequently because of the pre-existing systems already in use. Ripping them out and replacing them with a single vendor approach can be incredibly expensive and highly disruptive to the business…
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